App Crashing

When playing as ATC at the TS1 server controlling the Palm Springs (KPSP) airspace as both tower and ground I experienced two incidents with the app simply crashing. I’ve got no idea what caused these crashes, but would love some feedback so I can avoid similar incidents.


System Information:

  • Apple IPad Air 1
  • IF Version 16.13.0
  • iOS Version 10.3.2
  • No additional third party apps in use

You may have to turn down the number of aircraft displayed and lower your graphics settings.

Also, make sure you don’t have any apps running in the background to optimize your devices performance.

The iPad Air 1 only has 1GB or RAM so this is likely the result of your in app settings being set too high.

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Try a device re-start, make sure your device isn’t jailbroke etc.

You may have to turn your terrain, airplane And water quality to low/medium, make sure your anti-aliasing is off as this is not supported on all devices and can run very slow. Make sure you ios device is running on the latest update, Make sure your iOS device is not jailbroken, Always have enough storage on your iOS device, always Close other apps before opening IF and Finally hold down your lock button until you see slide to turn off then press down your home button until your back to your home page on your iOS device. If all this did Not work I will advice to restart/reset your device or reinstall the IF app.

I have all my settings to max, but haven’t experienced anything like this before, except a crash yesterday at the same airport. So maybe it’s something to it.
However I am certain my iPad is not jailbroken, gonna try updating to the new iOS 11 to see if that will help.
Thanks for all the replies though, appreciate the help.

Thank you for contacting support! First, don’t panic. We want to help you have the best experience possible. Most issues like slow performance, “lagging”, or crashes are minor and easily resolved. Below are some basic steps taken that may help resolve the issue:

  • Keep as much unused internal device memory available. 1GB is the recommended amount.
  • Always close other apps before opening Infinite Flight.
  • Keep your device fresh by completely restarting device power occasionally.
  • Disable active add or message blocking apps.
  • Don’t install unapproved apps.
  • Don’t modify, “Root”, or “Jailbreak” your device.
  • Don’t install IAP unlocking apps like Freedom or LuckyPatcher. They won’t work and can cause problems that aren’t supported.
  • Use a strong WiFi network within a relatively close proximity to your device.
  • Unplug your modem and WiFi router for about 30 seconds, then plug them back in if online “lag” occurs.
  • Disable Anti-Aliasing
  • Lower “Show aircraft count live” setting.
  • Lower Aircraft or Water graphics setting.

If you try everything above and still have trouble, check to make sure you have the latest firmware update available for device installed. Lastly, we recommend you delete the app, restart device power, then sign into the same account used to purchase the app originally to reinstall.

As a final resort, reset the device to factory settings. Be sure to back up all important data on your device first.

If you still need help or have questions, reply with a brief description of the problem. Include reproducible scenario steps and also device make, model, and current operating system version. Screenshots are welcome so we can better assist you and get you back in the air!

Kind Regards,
NEO

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