App Crashing Many Times

Aidan0629 · December 29, 2019, 4:11pm

Hey IFC! I was recently doing a flight from VHHH to RCTP when Infinite Flight had crashed. I simply tried to re-open the app but it still crashed. I also restarted my phone but it still crashed. Any other ideas I can do?

TimShan05 · December 29, 2019, 4:24pm

If you’re on IOS, this is a known issue called by a memory leak

Aidan0629 · December 29, 2019, 4:14pm

Should I try re-installing the app to see if it works? With other flight sims I use sometimes I re-install the app but it crashes too. (Yes I am on IOS)

NoahM · December 29, 2019, 4:15pm

What device do you use

Aidan0629 · December 29, 2019, 4:15pm

I use iPhone X

NoahM · December 29, 2019, 4:16pm

I don’t know then, it should work fine

Aidan0629 · December 29, 2019, 4:25pm

I got IF to work again. I had to re-install the app and reset my phone. This topic can be closed now.

Chris_S · December 29, 2019, 4:27pm

This was documented in the Support FAQ 19.4 - Please read this before posting! thread.

Increased crash rate (iOS only)

We are aware of a slightly increased crash rate on 19.4 with iOS. The cause of this is not 19.4 directly, but a framework used together with iOS 13 that is leaking a substantial amount of memory. The less RAM your iOS device is equipped with, the greater the risk is of being affected.
Now more than ever, the steps quoted should be followed when attempting a longer flight as it will greatly reduce the risks of experiencing a crash.

General iOS tips:

One great thing to do before launching Infinite Flight, is to perform a soft restart of the device. This is a quick and reliable way of making sure your device is operating at peak efficiency. This is done by holding down the power/lock button until you see “Slide to power off”. Then hold down the home button until you’re returned to the home screen. For iOS devices without a Home button, a restart is recommended as the soft restart feature does not exist on those.

Make sure you don’t have “Low power mode” on your iPhone. If you have, the battery icon in the top right corner is yellow. This can be deactivated from Settings -> Battery, or from “Control Center” depending on how you have it set up. Having “Low power mode” enabled while using Infinite Flight could result in a performance degradation.
Note : This is not the same as “Low power mode” in Infinite Flight. This is a device function.

Of course we are working hard to find a way to resolve it, but please try the steps above in the mean time.

Please follow the discussion in this thread for more information.

Chris_S · December 29, 2019, 4:27pm