AP+ problem

Device: Hello, yesterday I started a 10-hour flight, after 30 minutes I turned off the screen, AP+ was definitely enabled, and when I woke up my flight hadn’t progressed; I was still 10 hours from my destination. And also, why is it that on tracking sites planes that are, for example, 6 hours away from their arrival are tracked, but for me it removes me from the radar? Like, I had a 5-hour flight and at the end it counted as 2 hours 30. One last thing, why are the aircraft trackers still on the ground after 5 days on the expert servers?
Operating system:

Hey!

Sorry to hear.
I looked at your account, and the issue you’re having looks to be the same as I explained in this topic:

We have a few things in the works to help with this but it’s not quite ready yet.

Okay, thanks. So basically, it’s a connection issue? That makes sense then—I’m on vacation and the signal isn’t great.

Basically, yes. The “signal” from the app to hand over to AP+ isn’t getting through.