Ok, on my part I could just be an idiot for not understanding. But I hit restore purchases on the app cause I bought the F-16C and didn’t really like it. Did not know much of restore purchases. So then I deleted and reinstalled the app. All my stuff was gone except for my live subscription. But what I want to is, was my money for what I paid for (787-9 and F-16C) returned to me?
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You can ask apple and they could send you something for a refund of app/in app purchases
Restore purchases doesn’t mean refund purchases. It’s a feature used when switching to a new device you can press restore purchases and your previously purchased aircraft/regions will again be available to download.
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Hey @Danny_Urbancic,
Well first of all, if you can’t access the 787-9 you’ve bought make sure you downloaded Infinite Flight on the same Apple ID. If you downloaded Infinite Flight on a different Apple ID your In-App Purchases such as your 787-9 will not be transferred; yet your Live account will be because it’s linked to your Facebook or Google account and not your Apple ID.
Also check if you have a stable internet connection. It’s important to have a stable connection when downloading aircraft (and restoring purchases) like your 787-9.
To clarify for you, the “Restore Purchases” button does not give you your money back. It’s used when you downloaded Infinite Flight on a new device and would like to get your In-App purchases on the new device such as the 787-9 that you’ve bought.
If you’d like a refund (getting your money back onto your card) on your F-16C and the 787-9 try contact Apple Support and ask them for a refund. Unfortunately that is the only (and a bit-of-a-pain) way of getting a refund.
Cheers :)
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As the others have said, try contacting Apple support. The restore purchase button does not revoke purchased items. Welcome to the community too ;).
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As others have said, refunding a purchase with Apple requires you to contact Apple. This can be done in 2 ways.
Using iTunes
In iTunes. On a Mac/PC, launch iTunes. Click on the tab that says “Purchase History” under the “Account” tab. When you find your IF purchases, click the “Report a Problem” tab, and state you’d like a refund due to dissatisfaction. Apple should respond between 2 days and a week after you submit your request, and this for the most part only works within about 90 days of purchasing the IAP.
On the Internet
This is much simpler – all you have to do is go to www.reportaproblem.apple.com, and from there sign in with the Apple ID used to purchase your IAP. When you find it, click the “report a problem” button on the right side of the screen. Again, Apple should respond between 2 days and a week after you submit your request, and this only works within about 90 days of purchasing the IAP.
Note: If you’ve purchased this over 90 days ago, you should contact iTunes Store Support at www.iTunes - Official Apple Support and they should be able to process your refund there, however no guarantees can be made as it is at Apple’s discretion to offer a refund.
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Apple usually won’t unless you payed like 200 on something. But I see what you mean :)
Incorrect. Apple typically reimburses all refund requests. Or at least with my 8+ experiences with them throughout my 5 years being an iOS consumer, that being the item was purchased in the last 90 days (thx for info @N644US)
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Same here, although I’ve experienced that they’ll only refund you if it occurred within the 90-day period after you bought it. Once you’re outside it, you’re on your own.
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oh, sry I’m thinking of windows vista
restoring purchases is for when you do not have the stuff you’we got, sometimes your account into a stores “forgot” what you have, clicking in “restore-purcheases” makes a “revalid” credential of that stuff and appears again, what you have to do if you do not have the planes is clicking again in that button…
hope it helps
Lucas
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