Device: Oppo f11 pro
Operating system: 11
I have tried everything single thing but the download is stuck
Even I have an good internet connection alot of storage
I even cleared the game data
Reboot etc
Plz help me to get rid of this serious problem
Hello, sorry you are experiencing these issues. Are you using cellular or WiFi? This will help us determine if you are potentially experiencing an issue with your internet or cellular service provider.
I am using wifi
Which is working properly
There are some corner cases where certain providers have given users issues with downloading aircraft and accessing servers. Are you using a VPN or do you have access to another internet source so that we isolate the incident to a potential problem with your internet provider?
I am not using vpn
No I don’t have access to another internet source
I cleaned data and again tried it now it goes on 14 percent and stucks there
And when I close the app and open it again it becomes zero and freeze’s
Hi and welcome to the community!
Could you check the network connection by running a speedtest tool like https://www.speedtest.net/ and post a screenshot of the results?
I faced the same issue few days back. Sometimes it works and sometimes it doesn’t. Couldn’t figure out the actual root cause.
I have same operating system version as yours.
I wouldn’t go that far.
The download speed is under 4Mbps and Ping is really slow.
I also don’t see the upload speed anywhere.
Do you know what the speed of your wired connection is?
My wired connection is 750/60Mbps (750 download/60 upload).
Wi-Fi has a download speed of only 360Mbps though because of interference from neighboring networks, but it’s still around 100 times faster than what you are getting.
I was able to do some testing a while ago.
Even with a connection of just 1/1Mbps, everything still worked.
Downloading an aircraft did take minutes though.
My ping was 14 though.
I can’t test with higher ping values unfortunately.
Please try another Wi-Fi network to see if that makes a difference.
What do you think now?
I can’t understand why it is not working
My network works fine everywhere else
And also I live in Pakistan and most of the networks are same in my country
The app needs a fast enough and stable connection to work properly.
Unfortunately your network seems to be having issues, which is out of IF’s hands.
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