Aircraft cannot connect to my ATC frequency

Today on training server I had two separate occasions where inbound aircraft were unable to connect to my frequency.
The guy on left base R27L couldn’t get on my frequency.
I also had messages from them in blue text which is not normal.

It’s an issue when the pilot that’s communicating to you hasn’t updated to 20.1 and is still on 19.4. Not much you can do about it sadly as he needs to update his app.

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Why wouldn’t someone have updated???

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A lot of users are not on the community. They may not know of the update.

Don’t most devices update automatically?

Not for 20.1

Did 20.1 increase required android or iOS version?

Maybe so. Anyways they might find out sooner or later

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