I recently bought the 1 month pro subscription a few days back. However, a day after the 20.1 update however, it says I have no active Subscription. I checked in settings on iTunes and it says my subscription got cancelled…?? Even though it’s need less than a week.
This is due to the servers that are down I believe. Please be patient while they are restarted. It should not be too long. :)
@lucaviness is correct. Here are a few topics for reference in case you are interested!
Hope to see you in the skies soon!
Are you sure? It’s been like this for most of the day. I was flying on multiplayer in the morning just fine. Then after I logged back on, it said “no active Subscription”.
I would take a scroll through this page. It gives instructions on what to do if your sub is not showing up. Hope this helps!
Taken from the link above…
If you purchased a new subscription or renewed an existing one but cannot access your online account, try the following steps:
Sign out of your Infinite Flight account (tap your name in the top right corner, then “Logout”), if you are signed in
Restart your device
Open Infinite Flight
Tap “Fly Online!”
If you’re unable to access your subscription after completing the steps above please try the following:
Uninstall Infinite Flight from your device
Restart your device
Install Infinite Flight from App Store again
Tap “Fly online!”
Done all these steps. Nothing. Same message appears.
Hmmm, I am not really sure then. Unless another community member has any ideas, I will tag @Schyllberg and see if he can do anything to help you out.
Ok, thanks so much.
No problem, hope he can get in contact with you shortly so this can get sorted out!
What is your callsign and display name?
Display name: AvGeek
“Cancelling purchase due to refund issued” - did you contact Apple about any issues? Because they are telling us, that your sub is refunded and cancelled indeed.
Oh ok. I think I understand. When I purchased the sub, it accidentally charged twice. So we cancelled one of them and I think it cancelled the sub altogether.