I recently bought the 1 month pro subscription a few days back. However, a day after the 20.1 update however, it says I have no active Subscription. I checked in settings on iTunes and it says my subscription got cancelled…?? Even though it’s need less than a week.
This is due to the servers that are down I believe. Please be patient while they are restarted. It should not be too long. :)
Hello there,
@lucaviness is correct. Here are a few topics for reference in case you are interested!
Hope to see you in the skies soon!
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Are you sure? It’s been like this for most of the day. I was flying on multiplayer in the morning just fine. Then after I logged back on, it said “no active Subscription”.
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I would take a scroll through this page. It gives instructions on what to do if your sub is not showing up. Hope this helps!
Taken from the link above…
If you purchased a new subscription or renewed an existing one but cannot access your online account, try the following steps:
Step 1
Sign out of your Infinite Flight account (tap your name in the top right corner, then “Logout”), if you are signed in
Step 2
Restart your device
Step 3
Open Infinite Flight
Step 4
Tap “Fly Online!”
If you’re unable to access your subscription after completing the steps above please try the following:
Step 1
Uninstall Infinite Flight from your device
Step 2
Restart your device
Step 3
Install Infinite Flight from App Store again
Step 4
Tap “Fly online!”
Done all these steps. Nothing. Same message appears.
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Hmmm, I am not really sure then. Unless another community member has any ideas, I will tag @Schyllberg and see if he can do anything to help you out.
Ok, thanks so much.
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No problem, hope he can get in contact with you shortly so this can get sorted out!
What is your callsign and display name?
Callsign: SS1110
Display name: AvGeek
Hello!
“Cancelling purchase due to refund issued” - did you contact Apple about any issues? Because they are telling us, that your sub is refunded and cancelled indeed.
Oh ok. I think I understand. When I purchased the sub, it accidentally charged twice. So we cancelled one of them and I think it cancelled the sub altogether.
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