Account won't work on live

I recently bought an infinite flight live account. It wouldn’t work. I ad restarted my device and reinstalled the app. I had also restored purchases multiple times. N126JP was my call sign and my displayed name was Lucas Miller. I am extremely frustrated about this because I have no idea what to do. Thanks

Could you give us some info on the device and details on software? @schyllberg can help you.

What do You mean? I am kind of new to this

Did you purchase a subscription?

Thank you for contacting support!

Apple has made some changes to their receipt system that validates the purchase of a new or renewed Live subscription. Though the changes were not communicated to app developers, we have taken measures to limit the impact on you. Don’t panic, you wont lose what you paid for!

If you purchased a new subscription or renewed an existing one but cannot access your Live account after trying the “I already have a subscription” option in-app, please send the following information to @Tyler_Shelton or @Mark_Denton for further assistance.

  • Full username.
  • Call sign.
  • Copy of the purchase receipt.

You can attach the email purchase receipt from iTunes showing the subscription purchase to the ticket or simply copy and paste into the body of the message you’ll be sending them. If you cant find the email from iTunes, you can copy the transaction details from your iTunes purchase history.

If you have found you were charged for more than one Live subscription payment, contact your iTunes store to request a refund for the most recent charge that is in duplicate.

We apologize for the inconvenience and appreciate the opportunity to help you!

Kind Regards, Sebastian.


Yes I did I have tried a lot.

So I have purchased a monthly subscription but it still doesnt work. Hmm