Account verification error

I am having troubles with the account verification error. The error will stay on for 10 minutes and go off for 5 minutes so I don’t what’s wrong. Thanks

Is this happening while you are in flight?

Yes it is. It was happening through our most of my flight earlier to sfo.

Okay, don’t be alarmed. This is an intermittent issue which may be caused be the heavy traffic on the servers. Here are some tips to help you enjoy the new Update experience:

  • Keep as much unused internal device memory (RAM) available. 1GB is the recommended amount
  • Always close other apps before opening Infinite Flight
  • Keep your device fresh by completely restarting device power occasionally
  • Disable active add or message blocking apps
  • Don’t install unapproved apps
  • Don’t modify, “Root”, or “Jailbreak” your device
  • Don’t install IAP unlocking apps
  • Ensure Text to Speech (TTS) is enabled on Android devices
  • Use a strong WiFi network within a relatively close proximity to your device
  • Unplug your modem and WiFi router for about 30 seconds, then plug them back in if online “lag” occurs
  • Disable Anti-Aliasing
  • Lower Infinite Flight graphics and performance settings

If you try everything above and still have trouble, check to make sure you have the latest firmware update available for your device installed. Lastly, we recommend you delete the app, restart device power, then sign into the same account used to purchase the app originally to reinstall.

As a final resort, reset the device to factory settings. Be sure to back up all important data on your device first.

If you still need help or have questions, reply with a brief description of the problem. Include reproducible scenario steps and also device make, model, and current operating system version. Screenshots are welcome so we can better assist you and get you back in the air!

Thank you. I’ll try to see if it occurs anymore!

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This happens to me too

Thanks for the info @Levet… This is happening to me right now during my KLAX-KORD flight. `