Account reset to zero

[Ryan_Bartlett]

Device:iPad
Operating system:iOS

I bought a new subscription and my account reset to zero. Is there anyway to get my account back to my old Grade?

[BennyBoy_Alpha]

Hello Ryan! Welcome to the Community!

@schyllberg

For security reasons, we strongly recommend contacting us via email at [email protected] if you are experiencing any issues related to your account or subscription. Additionally, it’s not items that neither community users or moderators can assist with.

See the quote above for initial instructions. Please make sure to include in the email the information for both your original and new account, so the problem can be sorted expeditiously.