Account Not Found

How Do I Go Online With The Server, It Tells Me That My Account Doesn’t Exist.

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Hello!

If you purchased a new subscription or renewed an existing one but cannot access your online account please try the following steps:

  1. Sign out of your Infinite Flight account (tap your name in top right corner, then “Logout”), if you are signed in.
  2. Restart your device
  3. Open Infinite Flight
  4. Tap “Fly Online!”

If you’re unable to access your subscription after completing the steps above please try the following:

  1. Uninstall Infinite Flight from your device
  2. Restart your device
  3. Install Infinite Flight from App Store again
  4. Tap “Fly online!”.

The app should then display the account that holds your subscription based on the information found on your Apple-ID.

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I Don’t Have An Apple ID. I Have An Android

Ahh I see, so what happens when you follow the step by step process above?

Keeps Giving Me The Same Account Not Found.

Are you sure you are using the correct Google or Facebook credentials. Sometimes users will have multiple logins for GMail and attempt to login in with the wrong email address.

I Only Have One GMail Which Is Tied To My Facebook.

So I’ve tried to locate your account. Do you remember what your Callsign was? I tried the one you used in your profile info but couldn’t find anything for UAL232.

So when you purchase a Pro Subscription an account is created. Have you purchased a Pro Subscription and created your account in Infinite Flight yet? I have a suspicion that you haven’t completed this.

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