Account Grade Question

Hello, I am a newly returned player. I have a question. My account level is level 3, but when I logged in today, it showed level 1. Why is this? I can prove that this account belongs to me and is also level 3.


And I can provide my payment record and my account number and password


The second and third pictures are my payment records and proof of my first level

I don’t quite understand it now. Please give me some answers. Thank you.

A player who just returned

I would be very happy if someone could reply and help solve the problem

It looks like your IFC account and Pro subscription has been accidentally linked to a “blank” Infinite Flight account - one with no stats. I can’t see your Infinite Flight stats on your IFC Profile (on my end at least) which possibly backs this theory up.

This is something Seb (schyllberg) can fix by transferring the information over to your Grade 3 account. Just need to wait for him to see this topic.

Thank you very much for your reply and giving me a solution. May I ask how I can contact him and hope to transfer the information here?

He should hopefully see this topic when he’s next online.

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I also hope so and I have sent him a private message. Thank you very much.

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