Hi there,
About two months ago, when I still had my Android phone, I ended my pro subscription because I ran out of time. Today I have an iPhone, no longer a pro subscription, but when I want to log in, my account can generally not be found. I’m not sure if I signed in with Google or Facebook, but at least the login should work without a Pro subscription, right?
Thank you for your help!
Hello!
Yes, the account will show up even without a subscription. If there’s no account tied to the Google/Facebook account you’re trying to sign in with, it will say that it’s never been used with the app.
Thank you for your answer. This is really very strange because I was sure that I linked my account. Are all my stats gone now? :(
Not necessarily. We can check on our end :)
Do you recall the last callsign and display name you used?
my display name was “riconeo”. Unfortunately I don’t remember my callsign anymore.
That account is linked to a Google account.
nico.*****[email protected] (asterix for security)
Yeah, now, because I bought a new one today at my iPhone. But i miss my old account from two months ago.
If you have the callsign and display name available for the new account, it’s a simple matter of transferring things which we can do :)
But i can’t proof my stats from the old account :(
//edit: Or were you able to find my acc?
I’ve found your old account already, i need the details for the new one :)
riconeo
Lufthansa 219
That’s the new account.
You said that was the details for the old one when i asked :)
I did however manage to locate the old one now, by poking around a bit.
“Nico” / “Lufthansa 254”
Is that the one, if so… I’ll transfer everything from this account to the new one, since the old account was not linked.
Yeah, that is the old account. Thank you very much :)
Facepalm for myself.
It’s been transferred now :)
Just restart the app and you’ll be good to go!
Thank you so much for your fast help! :)