About the Support Category

Welcome to the #support Category.

This is where you will ask any questions if you’re experiencing issues with Infinite Flight. All assistance will be given by your fellow community members. For official support, please contact us by email at support@infiniteflight.com

Please read the following before opening a support topic so you can be properly helped. Remember, the more information the better!


Please include:

  • Device brand, model, and current operating system version. Example: iPad Air 2 iOS10, or Samsung GalaxyA7 Android 5.0

  • Any device modifications such as “rooted” or “jailbroken”, custom ROM, or third party apps installed such as screen recorders.

  • Include brief steps you’ve taken to troubleshoot without success. Example: “restarted and reinstalled app without resolution”

  • Screenshots welcome


If you have a concern regarding your PRO subscription, log in errors, or other technical issues requiring the exchange of personal information such as email, purchase receipts, etc. please contact support at support@infiniteflight.com and @schyllberg will be happy to assist.

When contacting support via email for one of the issues listed above please always include:

  • Display Name (not email)
  • Callsign
  • Device
  • Complete copy of purchase receipt (pasted or screenshot)

It is important to note that #support is community assistance only. Infinite Flight Support Staff will be available 24/7 via support@infiniteflight.com. Do not post personal information in the Support Category on the forum.

Help each other and help us help you!

Please note that feature requests, questions regarding updates, and service solicitations will not be accepted at support@infiniteflight.com.

53 Likes
Just attempted my longest flight yet, and this happened.
Overspeed Bug
787 and C130 4K textures on Ipad Mini 2
I lost my account
App translation to German (Helping)
Whats wrong with infinte flight
Disobedient Server Members
App Crash
Emirates A380 Livery
A controller spammed a frequency on the training server
renewed subscription, but it says I dont have one...
Error Code 01 For live subscription
Problem with the update
Why so big
Membership purchase error
sinking glitch
Charged twice
foreflight link
Infinite Flight contact
Reality ratios
Yoke Not work ALL TİME
Account linked
“Please Clear Scenery Cache”
Live not working
Attention all mods
My joystick is a complete embarrassment
Game keeps crashing
Your favorite airline
Yoke add on?
Yassine
A10 crash
Does not allow me to buy 1 month subscription on Ipad
iPad/iPad mini screen reformatting.
My account has been canceled
Connectivity Issues on Global
My atc is not working in my training server
Release Date?
Freezing screen
Active Frequencies Cache
Refueling issue
TFFJ weird terrain issue
I need support
Unable to export file for moderator
IFC Requirements
Crashing after a few minutes of spawning in
Flying for 2 hours
Can't you go online?
Uncontrolled Climb
loading screen freezing
Kapitan Kalashnikov - New Member
Every Review Counts!
Concise Topic Titles
XP reset/XP set to 0
I can't add FIX as ATC
Low Visibility Affects Cockpit View
A Beginners Guide to the Forum
Blurry liveries
Command Error
Blurry planes
App crash 20.1
My subscription never dues
Can’t disable the brake