About the Support Category

Welcome to the #support Category.

This is where you will ask any questions if you’re experiencing issues with Infinite Flight. All assistance will be given by your fellow community members. For official support, please contact us by email at support@infiniteflight.com

Please read the following before opening a support topic so you can be properly helped. Remember, the more information the better!


Please include:

  • Device brand, model, and current operating system version. Example: iPad Air 2 iOS10, or Samsung GalaxyA7 Android 5.0

  • Any device modifications such as “rooted” or “jailbroken”, custom ROM, or third party apps installed such as screen recorders.

  • Include brief steps you’ve taken to troubleshoot without success. Example: “restarted and reinstalled app without resolution”

  • Screenshots welcome


If you have a concern regarding your PRO subscription, log in errors, or other technical issues requiring the exchange of personal information such as email, purchase receipts, etc. please contact support at support@infiniteflight.com and @schyllberg will be happy to assist.

When contacting support via email for one of the issues listed above please always include:

  • Display Name (not email)
  • Callsign
  • Device
  • Complete copy of purchase receipt (pasted or screenshot)

It is important to note that #support is community assistance only. Infinite Flight Support Staff will be available 24/7 via support@infiniteflight.com. Do not post personal information in the Support Category on the forum.

Help each other and help us help you!

Please note that feature requests, questions regarding updates, and service solicitations will not be accepted at support@infiniteflight.com.

65 Likes
787 and C130 4K textures on Ipad Mini 2
I lost my account
App translation to German (Helping)
Whats wrong with infinte flight
Disobedient Server Members
App Crash
Emirates A380 Livery
Problem with the update
Error Code 01 For live subscription
Membership purchase error
Why so big
Charged twice
sinking glitch
Yoke Not work ALL TİME
Infinite Flight contact
Live not working
foreflight link
Reality ratios
Attention all mods
“Please Clear Scenery Cache”
Account linked
Does not allow me to buy 1 month subscription on Ipad
Can’t disable the brake
Game keeps crashing
A10 crash
Your favorite airline
Yoke add on?
Yassine
iPad/iPad mini screen reformatting.
My joystick is a complete embarrassment
My account has been canceled
Crashing after a few minutes of spawning in
Uncontrolled Climb
Can't you go online?
Flying for 2 hours
Every Review Counts!
loading screen freezing
XP reset/XP set to 0
Kapitan Kalashnikov - New Member
My atc is not working in my training server
Concise Topic Titles
Anybody else by chance having server issues?
I can't add FIX as ATC
Release Date?
Screen dims in about 3 minutes on samsung tabs
Low Visibility Affects Cockpit View
protest and request access u
TFFJ weird terrain issue
IFC Requirements
-Help!- Creating An Virtual Airline
Subscription Issues
renewed subscription, but it says I dont have one...
Blurry liveries
Command Error
Blurry planes
A controller spammed a frequency on the training server
App crash 20.1
My subscription never dues
Connectivity Issues on Global
Freezing screen
Active Frequencies Cache
Refueling issue
I need support
Unable to export file for moderator