In my time here, I’ve seen many ghosting complaints on the forum. While this is completely normal and understandable, many of these threads are out of anger and frustration rather than trying to learn and grow as a pilot. This thread is to serve as a guide for appealing ghosts on the expert server. This is not a get out of jail free card in any way, but may help your chances of reversing your ghost.
Before appealing your ghost
It is important to understand the reasons why you were ghosted before starting an appeal. These details can be found in your logbook, along with the name of the ghosting controller. Your logbook is located on the first page upon opening the app. Additionally, understand that a ghost is not intended as a punishment, but rather serves as a preventative measure against bad behavior on the expert server.
What happens when you appeal your ghost
If you’ve looked in your logbook and know which controller ghosted you, shoot them a message here on the forum. All advanced ATC members are required to have forum accounts and display their forum name while controlling for easy access. When the controller is available, they will look into your message.
If you are for some reason unable to reach the controller in question, you may post a thread on the forum giving as much information on your ghost as possible. The controller will be notified, and will be in contact with you when they are available.
Depending on the discussion, the ghost can be reversed, but oftentimes, not by the controller. If the controller accepts your appeal, they will message a moderator, who will then reverse the ghost. In case there is a dispute, the controller will invite a moderator to the conversation. The moderator’s decision is final.
Compose your appeal
Try to make it as easy as possible on the controller. Remember that advanced ATC are volunteers and may not have the time or patience to deal with your nonsense.
To effectively appeal your ghost, you must understand why you were ghosted. If the controller concludes that the ghost was justified, your ghost will not be reversed unless the controller is convinced that you understand what you have been ghosted for, and that you will not do it again.
Give a good reason for the reversal of your ghost
- It is oftentimes not enough to say that the ghost was “wrong” or “unfair” or even, “I was ghosted for no reason”. You must explain why it was wrong to ghost you or why it should be reversed.
- Address the controller’s concerns; again, you have been notified of the offense in your logbook. If you are unsure of something, ask questions! Controllers are very familiar with the procedures and guidelines of the expert server and can clear up any discrepancies.
- Try to provide evidence that will help you out. If you’ve been wrongfully ghosted, provide screenshots or screen recordings if you have them. Let’s say you were ghosted for not following instructions because you didn’t understand something over the frequency. Look in your logbook, see what you were ghosted for and read up on the forum for tutorials. Linking these tutorials and discussing with the controller can serve as evidence that the ghost is no longer preventative, since you have taken the time to better yourself as a pilot.
Make things go smoothly
- Stick to the point.
- Stay calm. The use of harsh language, name calling, ALL CAPS SCREAMING, will most likely not sit well with the controller and lower your chances of having a successful appeal. Being polite and inquisitive will go a long way, no matter the outcome of the appeal.
- Focus on the concerns of the controller and move on. Showing that you understand what the controller wants you to do better next time matters to us. If you show willingness to address our concerns, discuss the incident, and agree to improve, that is all that is really needed. If for some reason the ghost is not reversed, you will still be seen positively and respected for your maturity in what can be a difficult situation.
If all else fails
Don’t be sorry, be better. —@the-op
Not all ghosting appeals will be successful. You may end up having to just wait a week to get back on the expert server. Indeed, it sucks, but take the time to make yourself better so you don’t end up repeating your mistakes.
Also, try finding something else to do within Infinite Flight. There’s still the training server, ATC, airport editing, and VA’s. One week without the expert server won’t kill you.
Everyone has made a mistake at some point and the expert server is not a place where you are expected to be perfect. If you for some reason, find yourself to have been ghosted, take the time to know who, what, when, and why you were ghosted. The logbook serves as a useful tool for this. Compose your appeal directed at the controller in question. Always remain calm and civil and try to clear any discrepancies with evidence. Ask questions to the controller if you are unsure about something. Sometimes, it’s the luck of the draw and things won’t go your way as each controller and situation are different. Suck it up and come back after week better than before.
Here is proof that advanced ATC controllers do appreciate mature pilots who are keen to learn from their mistakes. In this case, the ghost was lifted and made for a positive experience.