3 really annoying issues with IF

1- It is really slow and it seems to take an eternity to connect with my account.
2- Today, when I was on the ground in Zürich, IF often freezes for like 1 second. It does this all the time and it gets very annoying. This only happens when I’m on the ground.
3- When I fly with my friend, I often see him have his flaps up when he tells me they are down, sometimes I see his spoilers up when in reality they are down, sometimes I see him taxiing with reverse thrust, and finally, sometimes I see him taxi with his strobe lights when in reality they are off.
I just wanted to point out these 3 issues as it’s getting really annoying in the end. I hope that these issues can be fixed shortly. Thanks!

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You should not just slam IF for its problems. You can discuss these in support or in a less hostile manner. Thank You.

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I’m not slamming IF. It’s just that I have enough of these issues and I want to get fixed.

1 Like

Hello!

All of these are most likely due to the same thing, connectivity issues on your side I’m afraid.

It takes a few seconds when i try here (Connecting to account), and i have the opportunity to try on various different service providers and connection types. I don’t see any specific lag on the ground and the various states (flaps etc) works fine.

It could be several dropped packets, that’s all it takes.

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He’s not wrong for voicing his concerns. I’d be frustrated too especially if im paying $10 a month. I want my money to work.

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What can I do to solve these issues?

I would go through the Connectivity issues steps provided in the Support FAQ to begin with. It’s not any advanced stuff in there :)

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I can’t find the connectivity issues in the Support FAQ.

Well, look at that. It’s not there. I need to fix that.

Connectivity problems
  • Reboot your device
    This should always be the first step to resolve any issue. Sometimes the server issue is temporary so waiting a short period of time and/or rebooting may help.

  • Switch between network types (WIFI/Cellular)
    If you are on wifi, try cellular if you can. If you are on cellular, try a wifi connection and see if it is any different.

  • Try a different network
    For troubleshooting, try a different network and see if the results are different.

  • Toggle airplane mode
    – Shut down IF
    – Go into airplane mode on your device for 40-60 seconds
    – Turn airplane mode off. This causes your device to reconnect to your network and solves the problem for some.

  • VPN or Proxy
    Ensure you are not on a VPN network or behind a proxy. These will often block the necessary UDP ports for a successful connection to the live server.

  • Reset device network settings
    iOS
    Go to Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before.
    Android
    From the Home screen, navigate: Apps icon Apps icon > Settings > Backup and reset
    Tap Reset network settings.
    Tap RESET SETTINGS.
    If applicable, enter the PIN, password, fingerprint or pattern then tap RESET SETTINGS again to confirm.

Update wifi DNS settings
In some cases you may need to update your devices DNS settings on wifi to use google’s DNS.


iOS
Here’s how to change your iPhone’s DNS servers:

  • From the iPhone’s home screen, tap Settings.
  • Tap Wi-Fi. The available wireless networks in range of your iPhone appear, as shown below.
  • Find your wireless network in the list, and then click the arrow.
  • Tap the DNS field.
  • Delete the current DNS servers, and enter the new DNS servers. (If you enter more than one DNS server, be sure sure to separate the servers with commas.)
  • To use Google DNS, enter 8.8.8.8 and 8.8.4.4
  • Re-launch IF

Android

  • Open the Settings on the device.
  • Select “Wi-Fi”.
  • Long press your current network, then select “Modify network”.
  • Mark “Show advanced options” check box.
  • Change “IP settings” to “Static”
  • Change DNS1 to 8.8.8.8
  • Change DNS2 to 8.8.4.4
  • Press “Save” button, disconnect from the network, and reconnect for changes to take effect.

The DNS can only be changed while on WIFI.

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